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I'm having issues accessing the training

  • Updated

As a first troubleshooting step we recommend you clear your browser's cache. This helps ensure that no locally cached file is preventing the course from launching.

 

If after performing this step the training still does not operate properly, please open a ticket with support detailing the issue. Including a screenshot of the issue or any error message displayed will help us diagnose the issue promptly.

 

Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More 
  3. Click More tools --> Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Source: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

Edge

To clear browsing data on your computer, make sure sync is turned off. Items that are synced will be cleared across all synced devices.

Here's how to clear your browsing data in Microsoft Edge:

  1.  Select Settings and more  > Settings  > Privacy and services .
  2.  Under Clear browsing data, select Choose what to clear.
  3.  Choose a time range from the Time range drop-down menu.
  4. Choose the types of data you want to clear (see the table below for descriptions). For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
  5. Select Clear now.

Source: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

 

Internet Explorer 9, 10, 11

Delete your browsing history

Regularly deleting your browsing history helps protect your privacy, especially if you're using a shared or public PC.

  1.     
  2. In Internet Explorer, select the Tools   button, point to Safety, and then select Delete browsing history.
  3.    
  4. Choose the types of data or files you want to remove from your PC, and then select Delete.

Source: https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history

 

Safari (MacOS X)

  1. In the Safari app on your Mac, choose History > Clear History, then click the pop-up menu.

  2. Choose how far back you want your browsing history cleared.

Source: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

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